Returns & Exchanges Policy

We want you to love your gear. Here's how we handle returns and exchanges.

14-Day Return Window

You have 14 days from delivery to request a return or exchange.

We accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

Important: Custom-made items cannot be returned for buyer's remorse, but we do accept exchanges for sizing issues and offer free replacements for defective items.

Size Exchanges

Ordered the wrong size? We'll help you get the right fit.

We accept size exchanges within 14 days of delivery. Here's how it works:

Email us at orders@showuporshutup.org with your order number and the size you need

We'll provide return instructions and a return address

Ship the original item back to us (customer pays return shipping)

Once we receive it, we'll ship your new size at no additional cost

Note: You're responsible for return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us safely.

Defective or Damaged Items

We stand behind our quality. Defective items are replaced free of charge.

If your item arrives damaged or has a manufacturing defect, we'll send you a replacement at no cost to you—including free return shipping.

To request a replacement:

→ Email orders@showuporshutup.org within 14 days of delivery
→ Include your order number and photos showing the defect or damage
→ We'll review and provide a prepaid return label
→ Your replacement ships as soon as we receive the defective item

What We Can't Accept

For health and safety reasons, we cannot accept returns or exchanges for:

✗ Items that have been worn, washed, or altered
✗ Items with tags removed or damaged
✗ Items returned after the 14-day window

Need Help With a Return or Exchange?

Our customer service team is ready to help make things right.

orders@showuporshutup.org

Please include your order number in all correspondence to help us serve you faster.